Frequently Asked Questions
Everything you need to know about our Southern candies and world-famous pralines.
How do you ensure the freshness of my order during shipping?
All of our candies and sweets are made in small batches and packaged immediately to lock in flavor. For heat-sensitive items like our chocolate-covered strawberries or pralines, we use insulated packaging and cold packs during warmer months to ensure they arrive in perfect condition.
Can I schedule a delivery for a specific date or holiday?
Yes, you can select a future shipping date during the checkout process. This is ideal for ensuring gifts arrive precisely for birthdays, anniversaries, or holidays like Christmas and Mother's Day.
Do you offer options for customers with nut allergies?
While we offer many products that do not contain nuts, all of our sweets are produced in a facility that processes pecans, peanuts, and other tree nuts. We recommend that individuals with severe allergies exercise caution.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if you are not 100% satisfied with the quality of your order or if it arrived damaged, please contact our customer service team within 15 days for a replacement or refund.
How should I store my World Famous Pralines® to keep them fresh?
To maintain the best texture and flavor, store your pralines in an airtight container at room temperature. They are best enjoyed within 3 weeks of arrival, or they can be frozen for up to 6 months.
Do you provide corporate gifting services or volume discounts?
Absolutely! We offer a comprehensive corporate gifting program that includes custom branding, volume discounts, and multi-address shipping. Our gift specialists can help you curate the perfect selection for your clients or employees.